How do I delete a payment?

How do I delete a payment?

Once the daily close has been performed all payments are locked and cannot be deleted.

If the daily close has not been performed since the payment:

Click Adjustments

Click Ledger Adjustments

Click the Tenant or Unit

Click on the payment/receipt

Click Void Receipt

You will be prompted to process a refund.

Only click yes to give refund if you are refunding the money back to a credit card through Sitelink.

Otherwise click No and void the credit card payment using your processor.

For Cash and Check payments click No.

Follow the prompts to complete.