Support Resources

Current Sitelink

Web Edition Customers

Web Edition

Prerequisite

General

Downloads

Technical Support

Email
[email protected]

After Hours Emergency Support
Available only when regular technical support is closed. This after hours support should only be used by those who are unable to login to the SiteLink program or unable to successfully make a payment. [email protected]

Computer Maintenance Recommendations

Even the best software can be enhanced with simple computer maintenance. Follow these tips to ensure that your system and SiteLink software run efficiently and smoothly..

  • Empty temporary Internet files often or set the browser to delete them automatically.
  • Defragment the hard drive once a month.
  • Make sure your anti-virus program is up-to-date. Many free anti-virus systems as well as “registry cleaners” don’t always differentiate between legitimate programs and malware and sometimes delete or impede operation of programs users depend on daily.
  • Instead, purchase and maintain a reputable Internet security program featuring anti-virus and spyware protection. These systems also protect against malicious web sites.
  • Update Windows with all the latest system updates. The best way to do this is to leave the automatic update feature turned on. Your web-based management software vendor will also automatically update your management software; you no longer need to load CD ROM updates or manual downloads on each computer.
  • Due to gate software operations, perform a regular reboot if you leave your system running for long periods of time.
  • Do not leave flash drives plugged into the USB to prevent file loss.
  • Maintain regular backups and keep some backups offsite in case of fire, flood, etc. For optimal protection, users should migrate to a web system; reputable web system vendors build in two avenues of protection single operators cannot duplicate easily:
    • Web systems that automatically back up your data.
    • Redundancy. Web systems should mirror your data on multiple servers at reputable data centers (web hosting companies). They should also back up to multiple devices stored outside of the data center.
    • Use compressed air found at computer and office supply stores to blow dust from the rear and inside of the computer tower every six months. Excessive dust can trap heat inside, and heat and modern CPUs together cause major problems. Use compressed air to clean your keyboard and mouse too.
  • Delete old or unused documents, files and emails. Regularly empty your deleted items folder in Outlook/Outlook Express as well as your computer’s recycle bin.
  • Buy an uninterruptible power supply such as battery backup. Brief power outages are common during storms, and data corruption can occur in your data and Windows files if the computer is not shut down properly. A UPS allows time to shut the PC down the correct way.
  • Stop any unneeded programs from running at system startup by using Microsoft’s built-in msconfig tool.
  • Limit email use, don’t open unexpected email attachments (especially .exe files), and don’t click on hyperlinks in emails.
  • Use ‘strong passwords’ containing numbers, capital letters and symbols.
  • Don’t give every user admin-level access to your computer or management software.
  • Upgrade to SiteLink Web Edition. A PC-based management software system is difficult, costly and often unreliable to maintain and make regular off-site backups. Even if you subscribe to a web-based backup system of the PC-based files, the system will fail if Internet service is temporarily unavailable. The ultimate protection comes from a web system; it safeguards users’ data behind more levels of protection and offers more redundancy than PC-based systems can.
  • Demand your management software meet two important security standards:

These two standards tell users their management software follows the stringent rules that accountants and credit card companies demand. PCI rules ensure the software is safeguarded against hackers and computer thieves.

When in doubt, call your management software’s tech support! A good management software vendor will always help; preventing damage is much easier and safer than having to fix infected systems later.

Web Edition
Corporate Control
The following training clips explain how to use the Reserve screen.
Training Videos
The following training clips explain how to use the Schedule screen.
Training Videos
The following move-in training clips will discuss how to move a client into the SiteLink client. The Move-In Screen is used daily at your store and it is very important to understand each aspect of this screen.
Webinars
Training Videos
The following move-in training clips will discuss how to move a client into the SiteLink client. The Move-In Screen is used daily at your store and it is very important to understand each aspect of this screen.
Webinars
Training Videos
The following move-in training clips will discuss how to move a client into the SiteLink client. The Move-In Screen is used daily at your store and it is very important to understand each aspect of this screen.
Webinars
Training Videos
The following training clips discuss taking payments in the SiteLink client, which are used daily. With SiteLink Web Edition's Corporate Control Center, you can also accept payments for one or multi store locations.
Webinars
Training Videos
The transfer screen is used daily at your store and it is very important to understand each aspect of this screen.
Webinars
Training Videos
The following training clip explain how to use the Point-of-sale menu for walk-ins.
Webinars
Training Videos
The Collection Calls screen is used to follow up with tenants with open charges.
Webinars
Training Videos
The following training clips will discuss the Tasks & Letters screen in the SiteLink client.
Webinars
Training Videos
Invoicing is used daily to contact customers about their subscription charges.
Webinars
Training Videos
Learn how to process Credit Cards.
Webinars
Training Videos
Learn how to use the ACH (Automatic Bank Draft).
Webinars
Training Videos
The following training clips explain how use the Gate Access screen.
Webinars
Training Videos
The following training clips explain how to complete a daily close.
Webinars
Training Videos
The following move-in training clips will discuss how to move a client into the SiteLink client. The Move-In Screen is used daily at your store and it is very important to understand each aspect of this screen.
Webinars
Training Videos
The following training clips discuss taking payments in the SiteLink client, which are used daily. With SiteLink Web Edition's Corporate Control Center, you can also accept payments for one or multi store locations.
Webinars
Training Videos
The transfer screen is used daily at your store and it is very important to understand each aspect of this screen.
Webinars
Training Videos
The following move-out training clips will discuss how to move-out a client in the SiteLink client. The Move-Out Screen is used daily at your store and it is very important to understand each aspect of this screen
Webinars
Training Videos
The following training clip explain how to use the Point-of-sale menu for walk-ins.
Webinars
Training Videos
The Collection Calls screen is used to follow up with tenants with open charges.
Webinars
Training Videos
The following training clips will discuss the Tasks & Letters screen in the SiteLink client.
Webinars
Training Videos
Invoicing is used daily to contact customers about their subscription charges.
Webinars
Training Videos
Learn how to process Credit Cards.
Webinars
Training Videos
Learn how to use the ACH (Automatic Bank Draft).
Webinars
Training Videos
Tenant Accounts and Inquiries and Reservations

OR

Training Videos
The following training clips explain how use the Gate Access screen.
Webinars
Training Videos
The following training clips explain how to complete a daily close.
Webinars
Training Videos
The Adjustments Screen is used daily at your store, when an amendment needs to be made to an account.
Webinars
Training Videos
The following training clips explain the NSF Screen.
Webinars
Training Videos
Refunds
Webinars
Training Videos
Returns and Inventory Adjustments
Webinars
Training Videos
Learn about features available in the General Setup.
Webinars
Training Videos
The following training clips explain how use the Gate Access screen.
Webinars
Training Videos
Learn how to use and understand the Tenant Rate Management function.

OR

Webinars
Training Videos
Learn how to use the Competitor Tracking function.
Webinars
Training Videos
The Calendar is the one place to communicate with one or all of your employees. You can also track all of your call backs and to-do lists.
Webinars
Training Videos
The following training clip explains how to use the Prorate Calculator.
Webinars
Training Videos
The following training clips explain how to use the map.
Webinars
Training Videos
Learn how to use the Site Information function.
Webinars
Learn to use Program Defaults
Webinars
Learn to use Tenant Defaults
Webinars
Learn to use sercurity levels
Webinars
Learn how to use the Mail Service function and how to send certified letters and first class mail through Web Edition.
Webinars
Learn how to setup the Web Template and integrate with your website.
Training Videos
Learn how to use the Modify Units function.
Webinars
Training Videos
Learn how to use the Competitors function.
Training Videos
Communicate with your sites using the bulletin board.
Webinars
Training Videos
Communicate with your sites using the calendar.
Webinars
Training Videos
Learn how to use and understand the Unit Revenue Management function.

OR

Training Videos
Learn how to use and understand the Tenant Rate Management function.

OR

Webinars
Training Videos
Learn how to use and understand the Pending Tenant Rate Change function.

OR

Webinars
Training Videos
Learn how to modify rent
Webinars
Training Videos
Learn how to use the Security Policies function and set user rights for each individual.
Webinars
Training Videos
Learn how to use the Security Policies function and set user rights for each individual.
Webinars
Training Videos
Learn how to use the Daily Ranking function. Compare your sites side-by-side.
Webinars
Training Videos
Learn how to use the Corporate Consolidated Reports.
Webinars
Training Videos
Learn how to use the Daily Ranking function. Compare your sites side-by-side.
Webinars
Training Videos
Learn how to use the Corporate Deposits Reports.
Webinars
Training Videos
Learn how to use the Corporate Financials Reports. Compare your sites side-by-side.
Webinars
Training Videos
Learn how to use the Management Reports.
Webinars
Training Videos
Learn how to use the Account Export.
Webinars
Training Videos
Learn how to use the Tenant Accounts function
Webinars
Learn how to use the Tenant Accounts function.

OR

Webinars