I made a mistake when setting up a tenant’s account for a new move in. Can I redo the whole thing?

I made a mistake when setting up a tenant’s account for a new move in. Can I redo the whole thing?

Yes. In SiteLink you can delete tenant accounts on the same day you create them. An easy way to rectify mistakes for new move ins is to delete the account and perform the move in again.

From the Adjustments screen, choose “Ledger Adjustments”

Choose the tenant account to be deleted, then click Next

Click “Delete Account” on the bottom right. Any payment receipts showing on the account will be deleted at the same time as the rest of the account. (note: deleting a credit card payment does NOT automatically issue a refund through your credit card processor)

Click Yes to accept the confirmation prompt

2018-05-11T05:53:50+00:00