How can I enter a credit card payment transaction without charging the card through SiteLink?

When deleting and re-entering a payment in SiteLink that was entered as a Credit Card payment it’s important not to charge the customer’s card a second time (deleting a payment in SiteLink does not reverse the charges through your credit card processor automatically).  This is done in SiteLink with an “Offline” credit card transaction, which is very similar to entering a normal credit card payment.

From the Operations screen, choose Payments

Choose the Tenant account you need to re-enter the payment for and click Next

Fill in the amount of the original payment

Choose the credit card type for “Method”

Fill in at least a partial credit card number (SiteLink can accept the last 4 digits of the card number by preceding the number with an asterisk, e.g. *1234)

Fill in an expiration date (if the actual expiration date is unknown then the current month can be substituted)

Fill in the authorization number from the original receipt in the Authorization Code (offline transactions only) field.  If the original authorization code is unknown then the word “offline” can be substituted

Click OK and accept the prompts warning that the credit card will not be charged through SiteLink.